Support | LUXARA Global

Help center, FAQs, and 24/7 contact options for LUXARA Global customers and agents.

How do I activate my SoloSIM™?

Activating your SoloSIM™ is easy. Simply insert the SIM into your unlocked device, download the LUXARA app, and follow the on-screen instructions. Activation typically takes less than 5 minutes.

Is my device compatible with LUXARA SIMs?

LUXARA SIMs work with any unlocked GSM device, including iPhones, Android phones, tablets, and IoT devices. If your device is carrier-locked, you'll need to unlock it first.

Can I keep my existing phone number?

Yes! We support number porting. You can transfer your existing number to LUXARA during the activation process. The port typically completes within 24-48 hours.

How does multi-carrier switching work?

Our proprietary technology continuously monitors network strength and automatically connects to the strongest available carrier. This happens seamlessly in the background with no action required from you.

How do I set up my Freedom Hotspot?

Power on your Freedom Hotspot, download the LUXARA app, and scan the QR code on the device. The app will guide you through connecting to your preferred data plan and configuring WiFi settings.

How do I install the Dragon Router?

Dragon Router is designed for easy self-installation. Connect the power adapter, insert your SIM cards, and use the LUXARA app to complete setup. Detailed instructions are included in the box.

How many devices can connect to my hotspot or router?

Freedom Hotspot supports up to 15 simultaneous device connections. Dragon Router supports up to 50 devices for home or office use.

Can I use my LUXARA device internationally?

Yes! All LUXARA devices support international use with our global data plans. You can stay connected in over 190 countries. Enable international roaming in the app before traveling.

LUXARA bills monthly on the anniversary of your activation date. You can manage your subscription, view invoices, and update payment methods in the LUXARA app or customer portal.

Can I change my data plan?

Yes, you can upgrade or downgrade your plan at any time through the LUXARA app. Changes take effect at the start of your next billing cycle.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and bank transfers for business accounts.

Is there a cancellation fee?

No long-term contracts, no cancellation fees. You can cancel your subscription at any time. Service continues until the end of your current billing period.

Where does LUXARA have coverage?

LUXARA provides coverage across the United States through our partnerships with all major carriers. Our multi-carrier technology ensures you're connected even in areas with limited single-carrier coverage.

Does LUXARA work in rural areas?

Yes! Our multi-carrier technology significantly improves rural coverage by automatically connecting to whichever carrier has the strongest signal in your area.

What about international coverage?

LUXARA works in over 190 countries worldwide. With our global plans, you can travel internationally without worrying about connectivity or expensive roaming fees.

How can I check coverage in my area?

Visit our coverage map in the LUXARA app or website to see detailed coverage information for your specific location.

How do I access my account?

You can access your account through the LUXARA mobile app (iOS and Android) or by logging into the customer portal at portal.luxara.global.

How do I reset my password?

Click 'Forgot Password' on the login screen and enter your email address. You'll receive a password reset link within a few minutes.

Can I have multiple lines on one account?

Yes! You can add multiple lines to a single account and manage them all from one dashboard. Family and business multi-line discounts are available.

How do I contact support?

You can reach our support team 24/7 via phone at 1-909-300-3161, email at support@luxara.global, or through live chat in the LUXARA app.

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Frequently Asked Questions

Our support team is available 24/7 to assist you with any questions or issues.