Privacy Policy | Luxara Global

How Luxara Global collects, uses, and safeguards your personal information across our connectivity, security, and agent platform services.

Last Updated: October 18, 2025

Luxara Global LLC ("Company," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in any way. This policy applies to all users globally and is designed to comply with applicable privacy laws including the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other international privacy regulations.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

We may collect personal information that you voluntarily provide to us when you:

Make a purchase or subscription

Subscribe to our newsletter or marketing communications

Participate in surveys, contests, or promotions

This information may include: name, email address, phone number, mailing address, payment information, government-issued identification (for agent verification), tax identification numbers, and any other information you choose to provide.

2.2 Automatically Collected Information

When you access our website or services, we automatically collect certain information, including:

Device information (type, operating system, unique device identifiers)

IP address and approximate geographic location

Pages visited, time spent on pages, and navigation paths

Referring URLs and search terms

2.3 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

3. How We Use Your Information

We use the information we collect for the following purposes:

To provide, maintain, and improve our services

To process transactions and send related information

To manage your account and provide customer support

To send administrative information, updates, and security alerts

To send marketing and promotional communications (with your consent where required)

To personalize your experience and deliver targeted content

To analyze usage patterns and improve our website and services

To detect, prevent, and address technical issues and security threats

To comply with legal obligations and enforce our terms

To facilitate agent enrollment, commission tracking, and team building

4. Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), United Kingdom, and other jurisdictions where GDPR applies, we process your personal data based on the following legal grounds:

Contract: Processing necessary for the performance of a contract with you

Consent: Where you have given explicit consent for specific purposes

Legitimate Interests: Processing necessary for our legitimate business interests

Legal Obligation: Processing necessary to comply with legal requirements

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers: Third-party vendors who perform services on our behalf (payment processing, hosting, analytics, customer support)

Business Partners: Carrier partners and service providers necessary to fulfill your orders

Agent Network: Information necessary for commission tracking and team building within our agent network

Legal Requirements: When required by law, regulation, or legal process

Business Transfers: In connection with a merger, acquisition, or sale of assets

Protection: To protect our rights, property, or safety, or that of our users or others

We do not sell your personal information to third parties for their direct marketing purposes. Service-related customer information may also be used to activate broadband services, validate device eligibility, manage subscriptions, and provide account and network-related support.

6. International Data Transfers

Your information may be transferred to, stored, and processed in countries other than your country of residence, including the United States. When we transfer personal data internationally, we implement appropriate safeguards such as:

Standard Contractual Clauses approved by relevant authorities

Binding Corporate Rules where applicable

Consent for specific transfers where required

Adequacy decisions where the destination country provides adequate protection

Depending on your location, you may have the following rights regarding your personal information:

Access: Request access to your personal information

Correction: Request correction of inaccurate or incomplete data

Deletion: Request deletion of your personal information

Portability: Request a copy of your data in a portable format

Objection: Object to processing based on legitimate interests

Restriction: Request restriction of processing

Withdrawal: Withdraw consent at any time where processing is based on consent

7.2 California Residents (CCPA)

California residents have additional rights under the CCPA, including:

Right to know what personal information is collected and how it is used

Right to delete personal information

Right to opt-out of the sale of personal information (we do not sell personal information)

Right to non-discrimination for exercising privacy rights

7.3 Exercising Your Rights

To exercise any of these rights, please contact us at privacy@luxara.global or through the contact information provided below. We will respond to your request within the timeframe required by applicable law.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest

Regular security assessments and audits

Access controls and authentication mechanisms

Employee training on data protection

Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on:

The nature of the data and relationship with you

Legal, regulatory, and contractual requirements

Business needs and legitimate interests

When personal information is no longer needed, we will securely delete or anonymize it.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

14726 Ramona Ave, Suite 108

Email: privacy@luxara.global

For users in the EEA, you also have the right to lodge a complaint with your local data protection authority.