Customer Terms of Service | Luxara Global

Customer-facing terms of service for Luxara Global connectivity, streaming, wireless, and smart home products purchased through our platform.

Customer Terms of Service

Governs retail purchases of Luxara products and services, including the Dragon Router, Freedom Hotspot, and associated Service. Separate from the Independent Agent Agreement.

Effective Date: [INSERT DATE]

Company: Luxara Global LLC, a Wyoming limited liability company

Principal Place of Business: 14726 Ramona Ave, Suite 108, Chino, CA 91710

Contact: support@luxara.global | www.luxara.global

Bracketed items marked [INSERT] require a final business/legal decision before publication. This document is drafted for legal review, not final use without counsel sign-off.

These Customer Terms of Service ("Terms") govern your purchase and use of Luxara products and services, including the Dragon Router, the Freedom Hotspot, and any associated wireless or broadband service ("Service"), whether purchased directly from Luxara Global LLC ("Luxara," "we," "us") or through an independent Luxara Agent. By purchasing a Luxara product, activating Service, or using our website, you ("Customer," "you") agree to these Terms.

These Terms are separate from, and do not incorporate, Luxara's Independent Agent Agreement. If you are a Luxara Agent purchasing for resale or business-building purposes, the Independent Agent Agreement governs that relationship; these Terms govern your rights as a retail customer of hardware and/or Service.

This Service is not intended for use by minors. You must be at least 18 years old, or the age of majority in your jurisdiction, to purchase or activate Service.

Depending on the product you select, your purchase may include:

Hardware only — a physical device (Dragon Router or Freedom Hotspot), with wireless or internet service provided by a separate underlying carrier under that carrier's own terms; or

Hardware plus Luxara-billed Service — a device paired with wireless or broadband service that Luxara bills you for directly, even though the underlying network is operated by a third-party carrier.

[INSERT: which products fall into which category.]

Luxara does not own or operate the wireless or broadband network used by your device. Network coverage, speed, latency, and reliability depend on the underlying carrier and will vary by location, signal strength, network congestion, device placement, weather, and other factors outside Luxara's control. Luxara does not guarantee specific speeds, coverage areas, or uninterrupted service.

Where required, point-of-sale broadband consumer label summaries and related network management disclosures are available at:

Network management and performance disclosures

Machine-readable label files are posted alongside each public broadband label.

Dragon Router — see Section 4.1 for equipment pricing and terms.

Freedom Hotspot — see Section 4.2 for equipment pricing and terms.

If your plan includes Luxara-billed Service, by activating Service you authorize Luxara to charge your payment method on file for the applicable recurring fee. [INSERT: customer-facing recurring Service fee schedule and billing cycle.]

Service plans that include a fixed initial term will automatically renew at the end of that term at the then-current renewal price, unless you cancel before the renewal date as described in Section 3.5.

Luxara (or its billing partner) will send you a renewal notice at least thirty (30) days before any scheduled renewal or recurring charge, to the email or contact method on file. It is your responsibility to keep your contact information and payment method current.

You may cancel Service at any time by contacting Luxara Customer Support through [INSERT: customer support channel] or by emailing support@luxara.global. To avoid being charged for the next billing period, cancellation requests must be received at least seven (7) days before your next scheduled renewal or billing date. Cancellation takes effect at the end of the then-current billing period unless otherwise required by law.

If a payment fails, Luxara may suspend Service until payment is received and may charge reasonable late fees as permitted by applicable law. Luxara will make reasonable efforts to notify you before suspending Service for non-payment.

If Service on the Dragon Router is cancelled, the device is locked to Luxara's designated carrier and cannot be used with another carrier.

This device-locking restriction is a material term.

Full retail cost: $199.99.

If Service on the Freedom Hotspot is cancelled, the device is unlocked and may continue to be used with any compatible carrier.

If a returned device is damaged, a 50% restocking fee ($100) applies.

If a returned device is undamaged and in resalable condition, a 15% restocking fee applies.

Return shipping costs are your responsibility unless Luxara states otherwise in writing at the time of your return.

[INSERT: return window for equipment-only returns.]

Except as stated in this Section or as required by law, sales of Service and non-equipment fees are final once Service has been activated and used.

Devices may be returned for a refund, less any applicable restocking fee under Section 4.3, within [INSERT: return window] of purchase, provided the device is returned in accordance with Luxara's return instructions.

Refunds, where applicable, will be processed within thirty (30) days after Luxara receives and inspects the returned device. Refunds will be issued to your original payment method, except where prohibited by law.

Nothing in these Terms limits any non-waivable right you have under the consumer protection laws of your state, including any state-mandated cooling-off period, cancellation right, or warranty right. If a provision of these Terms conflicts with a non-waivable right under your state's law, your state law right controls to the extent of the conflict.

Except as required by law, or as expressly stated in any manufacturer's warranty accompanying your device, Luxara provides devices and Service "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, or non-infringement. Luxara does not warrant that Service will be uninterrupted, error-free, or available at any particular speed or in any particular location.

Some states do not allow the exclusion of certain implied warranties, so some of the above exclusions may not apply to you.

To the maximum extent permitted by law, Luxara and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of, or inability to use, the device or Service, even if Luxara has been advised of the possibility of such damages.

Luxara's total liability to you for any claim arising out of or related to these Terms, your device, or your Service will not exceed the total amount you paid to Luxara in the twelve (12) months before the event giving rise to the claim.

Some states do not allow the limitation or exclusion of liability for certain damages, so some of the above limitations may not apply to you.

You agree not to use the device or Service to: violate any law; interfere with or disrupt the underlying carrier's network; resell Service without Luxara's written authorization; or use the device for any purpose other than your own personal or business connectivity needs. Luxara may suspend or terminate Service for violations of this Section, subject to applicable law and any required notice.

Luxara's collection and use of your personal information is described in our Privacy Policy. By using the Service, you consent to the data practices described there.

Before filing a claim, you and Luxara agree to try to resolve the dispute informally by contacting support@luxara.global and describing the dispute. Most concerns can be resolved this way.

If a dispute is not resolved informally within sixty (60) days, you and Luxara agree that any dispute, claim, or controversy arising out of or relating to these Terms, your purchase, or the Service will be resolved by binding arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, rather than in court, except as set out below.

Either party may instead bring an individual claim in small claims court if the claim qualifies for that court's jurisdiction.

You and Luxara agree that any arbitration or claim will be conducted only on an individual basis and not as a class, collective, or representative action, to the extent permitted by law.

You may opt out of this arbitration agreement by sending written notice to Luxara at the address below within thirty (30) days of the date you first accept these Terms. Your notice must include your name, address, and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor Luxara will be required to arbitrate, but all other parts of these Terms will still apply, and disputes will be resolved in court as described in Section 11.

These Terms are governed by the laws of the State of Wyoming, without regard to conflict-of-law principles, except that if you reside in a state whose consumer protection laws require application of that state's law for consumer transactions, your state's law will apply to that extent. For any claim not subject to arbitration under Section 10, exclusive jurisdiction and venue lie in the state or federal courts located in Wyoming, unless your state's law requires otherwise for consumer claims.

Luxara may update these Terms from time to time. If we make material changes, we will notify you by email or through your account before the change takes effect. Continued use of the Service after the effective date of a change constitutes acceptance, except that changes will not apply retroactively to disputes that arose before the change.

Entire Agreement. These Terms, together with any Privacy Policy and order confirmation, constitute the entire agreement between you and Luxara regarding your purchase, and supersede any prior statements, including any prior "all sales final" language previously posted on Luxara's website.

Severability. If any provision of these Terms is found unenforceable, the remaining provisions remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

Assignment. Luxara may assign these Terms in connection with a merger, acquisition, or sale of assets. You may not assign these Terms without Luxara's written consent.

No Waiver. Luxara's failure to enforce any provision is not a waiver of that provision.

Luxara Global LLC 14726 Ramona Ave, Suite 108 Chino, CA 91710 support@luxara.global www.luxara.global