Refunds & returns — policy and restocking fee explained

Summary
All returns must be initiated within 14 days and are subject to restocking rules. Enrollment product returns have specific rules.

Key points

• Momentum & Freedom (299/399): 20% restocking fee applies; $25 T-shirt charge deducted if shipped.
• Agent $25: Typically non-refundable for enrollment access; check your order details.
• Products must be returned unopened to avoid additional charges.

How to start a return

1. Open a return request via Members Portal → Orders → Request Return.
2. Follow instructions to ship the item to the return address.
3. Refunds are processed after inspection; deductions applied as noted.

Contact admin@luxara.global for special cases.