FAQ — How commissions are paid (weekly & monthly)

Summary
Luxara issues commission payments on both a weekly and a monthly schedule. This FAQ explains how commissions are calculated, when they are paid, conditions that may delay or reverse payments, and how agents can view and dispute crediting.

How are commissions calculated?

• Commissions are calculated based on qualifying purchases that are correctly linked to your Agent Business ID and meet promotion/plan rules.
• Commissions are calculated after the order completes and any applicable holds (fraud checks, payment clearing, and return windows) are cleared.

What is the payout schedule?

• Weekly payouts: Smaller/regular commissions are processed on the weekly payout run (company scheduled day). Weekly runs clear commissions that completed during the prior week and passed validation checks.
• Monthly payouts: A full monthly reconciliation and payout run occurs as well (typically at the close of the month or on a scheduled monthly payout date). The monthly run includes any final adjustments, reversals, and consolidated reporting.
• Agents may receive both weekly and monthly payments depending on how their commissions are categorized and processed.

When will I actually receive money?

• After a payout run processes, funds are transferred according to your Luxara Debit Card.
• If you do not have a your Payquicker account established and  configured or you haven’t met any minimum payout threshold set by Luxara, payments may be held until settings are completed or thresholds met.

What can cause payment delays or reversals?

• Order refunds or chargebacks — commissions for refunded orders will be reversed.
• Incorrectly attributed Business ID — orders not linked to your ID will not credit you until corrected.
• Fraud or risk reviews — suspicious transactions may be held pending investigation.
• Administrative holds for compliance, missing tax or payout information, or if you haven’t accepted updated Agent Agreement terms.

How do I view my commissions and statements?

• Log into your Agent Dashboard → Reports → Commissions to view pending, payable, and paid commissions. Export CSV/PDF statements for weekly or monthly periods.
• Each payout entry includes the run date, order references, gross commission, adjustments, and net amount paid.

How do I dispute a missing or incorrect commission?

1. Gather the order number, date, and supporting details showing the sale should have credited your Business ID.
2. Open a support ticket to support@luxara.global or use the Members Portal dispute form and include the documentation.
3. Allow time for investigation — disputes are researched against order logs, payment records, and attribution history; Luxara will respond with findings and corrective action if applicable.

Tax, reporting & year-end

• Commission statements and year-end tax documents are available in the Agent Dashboard on Payquicker or via the tax reporting process. Keep your account details current to ensure accurate reporting.