FAQ — Technical & Dragon (Top 10)

1. What is the Dragon?
   The Dragon is Luxara’s flagship router included in Momentum and Freedom packages. It provides Wi-Fi, Ethernet, and diagnostic tools.
2. How do I set up the Dragon?
   Connect the Dragon WAN to your modem, power it on, connect a device via Wi-Fi or Ethernet. The Dragon is already provisioned by Luxara Support Team
3. Why is my Wi-Fi slow?
   Common causes: ISP line issues, poor router placement, congested channel, or too many devices. Follow the 7-step diagnostics article to troubleshoot.
4. How do I update firmware?
   Firmware updates are pushed via the Dragon automatically. Check Products & Hardware → Firmware update for instructions and changelogs.
5. How do I factory reset?
   Press and hold the reset button for ~10 seconds (device powered on). This erases custom settings — reconfigure after reboot.
6. My router lost internet after ISP change — what now?
   Restart the Dragon after unplugging for 30 seconds
7. How do I check connected devices?
   Use the Dragon admin interface or Members Portal dashboard to view connected clients and bandwidth use.
8. Is mesh supported?
   Certain Dragon models support mesh mode — see the Product page for compatibility and setup steps.
9. Where can I find logs and diagnostics?
   Logs are available in the Dragon admin panel; capture and attach them when opening a support ticket for faster troubleshooting.
10. Who do I contact for technical support?
    Email support@luxara.global with device serial number, a brief description, and any speed test or log attachments.